FAQs
Great Guana Cay Adventures
Frequently Asked Questions
Planning and bookings can be so hectic and time consuming. Let us help you get answers quickly and efficiently.
How Do I Book?
Booking your experience with us is easy! Just follow these 3 steps:
1. Select Your Experience
Browse our available tours, charters, transfers, rentals, and activities and choose the experience that's right for you.
2. Choose Your Date & Complete Your Guest Information
Select your preferred date, enter your passenger details, flight information , and any special requests or dietary requirements.
3. Complete Payment
Choose either:
- Pay in Full
- 50% Deposit (where available)
Your reservation will be confirmed once payment is successfully processed and details are reviewed and accepted.
4. Final Payment Deadline
When a deposit option is available, the remaining balance must be paid in full no later than 7 days before the scheduled experience date, unless a different deadline is stated in your booking confirmation, quotation, or agreement.
Bookings made within 7 days of the scheduled experience date require full payment at the time of booking.
Failure to pay the remaining balance by the required deadline will result in automatic cancellation of the reservation and forfeiture of the full deposit. The deposit will not be refunded, credited, or transferred to another booking. This policy is strictly enforced.
5. Complete Required Waivers & Agreements
Follow the links provided in your confirmation email to complete all required waivers and acknowledgements before your activity date.
6. Receive Your Guest Information Guide
You'll receive a detailed guide containing:
- What to expect
- Meeting instructions
- Flight information
- Tour timeline
- Cancellation & weather policies
- Frequently Asked Questions
7. Prepare for Adventure!
Our team will contact you 48–72 hours prior to your excursion with any final details including pickup times, driver information, and flight confirmations where applicable.
Payment Options
We offer secure online payment for all reservations.
Guests may choose to pay in full or pay a deposit where a deposit option is available.
Secure online payments can be made using all major credit cards, including Visa, Mastercard, and American Express.
Deposit Payments: When a deposit is paid, the remaining balance must be paid in full no later than 7 days before the scheduled experience date, unless a different payment deadline is stated in your booking confirmation, quotation, or agreement.
Failure to pay the remaining balance by the required deadline will result in automatic cancellation of the reservation and forfeiture of the full deposit. The deposit will not be refunded, credited, or transferred to another booking. This policy is strictly enforced.
Last Minute Bookings: Bookings made within 7 days of the scheduled experience date require full payment at the time of booking.
Cash Payments: Cash payments are accepted only for guests staying locally on Black Point, Great Guana Cay, Exuma. Cash payment arrangements must be approved in advance.
We do not accept personal or business cheques, Venmo, Cash App, Zelle, or other peer-to-peer payment services.
All reservations, payments, and deposits remain subject to our Booking Terms, Cancellation Policy, and Refund Policy.
Flight Options
Although we are located on Blackpoint Exuma our tours start from Staniel Cay as the Departure dock is Adjacent to the Airport Terminal.
Flights From Nassau/ Georgetown
We handle all flight bookings for guests traveling from Nassau or Georgetown to the Exuma Cays. Once your deposit is confirmed, our team will arrange your round-trip flights for you.
Chartered Flights
Private and semi-private charters can also be arranged upon request.
Boating From Nassau
We do not offer boat rides from Nassau, however we do offer the option to take a short scenic flight.
Tax and Gratuity
Taxes are included in all prices , cash payments eligible for discount
Gratuities are not mandatory but they are appreciated by our Captains
Special Diet
Feel free to advise on your special dietary needs during your booking process.
Special preparations are made for each guest with allergies or specific diet requirements once we are advised.
Boating from Georgetown
We do not offer boat rides from Georgetown Exuma, however we do offer the option to take a short scenic flight.
Weather Policy
Weather can be unpredictable, and at times conditions may require us to delay or reschedule your activity.
If we must reschedule and you are unable to join on the new date, you will receive a full refund for both your activity and your flights booked through Great Guana Cay Adventures.
Please note that we are unable to modify or refund flights that were booked independently outside of our company.
Changing Room & Lockers
It is best to come dressed for your tour with swimsuits/ trunks and necessary coverups
There are no changing rooms once you arrive on the island
There are no bathrooms onboard
There are only two locations on the tours with a restroom
There are no personal lockers for storage, the boat has small cabins for storage of small backpacks
Eligible Participants
Our activities are accessible for all ages
Although we take a more safe approach by traveling more inland away from rough seas, also by allowing you to take a short flight here to the island rather than a long boat ride across the open ocean we are not health care physicians and have no professional insight on your personal medical history with your abilities or physical capacity
Therefore If you are currently pregnant, disabled or physically impaired it would be best to seek medical advice from your healthcare physician before booking with us.
Discounts & Special Rates
We believe in giving back to our guests who have supported us over the years.
Returning guests who have left reviews are eligible for special rates , reach out to our customer service represenatives for more information.
While we do recognize the service and fortitude of all special forces and medical professionals, we do not offer special rates for military or essential workers.
Locals are welcome to call us for specialised local rates !
Cancelation Policy
In the event you have to cancel for any reason you should do so within 72 hours of your activity's start time.
Once you cancel before 72 hours of your activity you will receive a 50% refund.
Activities are non refundable if you cancel less than 72 hours of the start time of your activity
Captain Malie
As this company has expanded we have brought on a few more licensed Captains other than Captain Malie
Captains are given based on availability
Captain Malie can be requested in advance and we will do our very best to accommodate you based on his availibility
What to Bring
There is exposure to the Sun during our tours it is recommended to come prepared for that exposure with sunhats, sunshirts , and sunscreen.
To capture the memories onboard it is recommended to bring a waterproof camera, or a waterproof case for your phone.
We provide towels and snorkeling gear therefore there is no need to bring your own. However if you prefer to bring your own that is absolutely fine.
For flights with Titanair passports are not required . A regular government issued ID such as a Driver's License would be sufficient
Passports are required for flights with Flamingoair.
Extra cash for souvenirs, and gratuities
Itinerary
Attraction sites listed are not necessarily visited in the order placed
Captains use their discretion on the day of a tour to maximize on the most intimate , hassle free experience. They determine the order in which sites are visited based on their expertise
Some sites like the Thunderball Grotto , Starfish Flats and Sandbar with the Ocean Swing visits are heavily dependent on the tides, wind and season of the year
Departing Airport
When flying with Titanair the departure airport is called General Aviation, a private terminal a few blocks away from the international airport
When flying with any chartered flight the departure airport will be discussed upon booking
Discounts & Special Rates
We believe in showing appreciation to guests and partners who continue to support Great Guana Cay Adventures. Select guests may qualify for special rates based on eligibility and verification. All discounts are subject to availability and may not be combined unless otherwise stated.
Returning Guests
Guests who have previously booked with us and shared feedback or a review may be eligible for a returning guest rate on a future experience.
Verification:
Previous booking details and proof of review may be required. Please contact our team directly for eligibility confirmation.
Local Residents
Bahamian residents may qualify for specially adjusted local rates on select experiences.
Verification:
A valid Bahamian government-issued ID is required. Local rates are not automatically applied online and must be requested directly through our team.
Influencers & Content Creators
We collaborate selectively with influencers and content creators whose brand, audience, and content align with our experiences.
All collaborations are reviewed on a case-by-case basis and are subject to availability, content requirements, and prior approval. Complimentary or reduced-rate experiences are not guaranteed.
To inquire:
Please contact us with your media kit, social links, and proposed collaboration details.
Special Notes
Discounts and special rates are subject to change without notice
Not all experiences qualify for discounted pricing
Special rates may be limited during peak seasons, holidays, or high-demand dates
Booking the Correct Departure Location
Booking the Correct Departure Location
Great Guana Cay Adventures operates experiences departing from multiple locations, including Nassau, Cruise Port, Great Exuma, Black Point, Staniel Cay, Nearby Exuma Cays, and Eleuthera.
Guests are solely responsible for ensuring they book the experience departing from their correct location.
Before completing a reservation, guests will be shown the departure location and will be required to acknowledge that they are booking the correct experience before they can proceed with payment.
If a guest books the incorrect departure location despite accepting this confirmation, Great Guana Cay Adventures will make every reasonable effort to transfer the reservation to the correct product, subject to availability and any applicable price differences.
If a transfer is not possible, or if transportation, flights, captains, permits, or other services have already been arranged on the guest's behalf, the booking will be treated as a guest booking error and our standard cancellation policy will apply. Refunds will not be issued for bookings made under the incorrect departure location after the required confirmation has been accepted.
Administrative Changes
Where possible, we may allow a one-time transfer to the correct product if the error is reported within 24 hours of booking and no operational arrangements have been made. Approval of any transfer is entirely at the discretion of Great Guana Cay Adventures and may be subject to additional charges.
Third-Party & Agent Booking Refund Policy
Bookings made through third-party agents, concierges, or referral partners may be paid for directly to those parties. Such bookings may include separate service or referral fees set by the agent. These fees are not collected by Great Guana Cay Adventures and are non-refundable, regardless of cancellation reason.
Great Guana Cay Adventures’ refund and weather policies apply only to the portion of the booking related to the experience itself and are subject to the applicable refund tier, which may include full refunds, partial refunds, or non-refundable bookings, depending on the experience type, timing of cancellation, and specific terms outlined at the time of booking.
In the event of a cancellation, reschedule, or refund due to weather, safety concerns, or operational reasons, Great Guana Cay Adventures will refund only the experience-related amount actually received by us, in accordance with our stated policies, to the booking agent or referring partner.
The booking agent or referring partner is solely responsible for issuing any applicable refunds to the client and for communicating their own service or referral fee policies. Great Guana Cay Adventures is not responsible for refunding, disputing, or enforcing fees charged by third-party agents, concierges, or referral partners.
Refunds for third-party bookings are processed only to the original booking agent and not directly to the guest.
Guests are encouraged to review all terms, disclosures, and refund policies provided by their booking agent prior to confirming their reservation.
While we deeply appreciate the service of special forces and medical professionals, we currently do not offer discounts for military or essential workers.
For questions or assistance with applying a discount, please reach out to our customer service team.