BOOKING THE CORRECT DEPARTURE LOCATION

Great Guana Cay Adventures operates experiences departing from multiple locations, including Nassau, Cruise Port, Great Exuma, Black Point, Staniel Cay, Nearby Exuma Cays, and Eleuthera.

Guests are solely responsible for ensuring they book the experience departing from their correct location.

Before completing a reservation, guests will be shown the departure location and will be required to acknowledge that they are booking the correct experience before they can proceed with payment.

If a guest books the incorrect departure location despite accepting this confirmation, Great Guana Cay Adventures will make every reasonable effort to transfer the reservation to the correct product, subject to availability and any applicable price differences.

If a transfer is not possible, or if transportation, flights, captains, permits, or other services have already been arranged on the guest’s behalf, the booking will be treated as a guest booking error and our standard cancellation policy will apply. Refunds will not be issued for bookings made under the incorrect departure location after the required confirmation has been accepted.

ADMINISTRATIVE CHANGES

Where possible, we may allow a one-time transfer to the correct product if the error is reported within 24 hours of booking and no operational arrangements have been made. Approval of any transfer is entirely at the discretion of Great Guana Cay Adventures and may be subject to additional charges.