FAQs
Great Guana Cay Adventures
Frequently Asked Questions
Planning and bookings can be so hectic and time consuming. Let us help you get answers quickly and efficiently.
How Do I Book?
Booking your experience with us is easy! Just follow these four steps:
1. Secure Your Flights to the Exumas
If you're staying outside of the Exuma Cays (e.g., Nassau or another island), securing your flights is essential before booking a tour.
2. Fill Out the Scheduling Form
Once your flights are confirmed, complete the booking form for your selected experience.
A confirmation message will be sent once your request is received.
3. Receive Your Online Payment Link
You’ll be sent a secure link to pay your deposit online.
4. Complete Deposit Within 2 Hours
To hold your reservation, deposits must be made within 2 hours of receiving the link.
If the deposit is not received within that timeframe, your booking will be automatically canceled.
Payment Options
We offer a secure online payment link for deposits that accepts all major credit cards, including American Express.
For in-person transactions, we accept cash (Bahamian or US Dollars at a 1:1 equivalency) and credit/debit card payments via Visa or Mastercard.
Please note that American Express is only accepted for online payments and not through our card machine.
Flight Options
Although we are located on Blackpoint Exuma our tours start from Staniel Cay as the Departure dock is Adjacent to the Airport Terminal.
Flights from Nassau
When booking flights from Nassau you will book Nassau to Staniel Cay Exuma ( Departing) . Staniel Cay Exuma to Nassau ( Returning)
Commercial flights to the island leave once in the morning and once in the afternoon.
Chartered Flights
Chartered flights are organized by our customer service representatives.
Boating From Nassau
We do not offer boat rides from Nassau, however we do offer the option to take a short scenic flight.
Tax and Gratuity
Taxes are included in all prices , cash payments eligible for discount
Gratuities are not mandatory but they are appreciated by our Captains
Special Diet
Feel free to advise on your special dietary needs during your booking process.
Special preparations are made for each guest with allergies or specific diet requirements once we are advised.
Boating from Georgetown
We do not offer boat rides from Georgetown Exuma, however we do offer the option to take a short scenic flight.
Weather Policy
Weather can be very unpredictable and we have no control over it
In the event of bad weather we do reschedule you , if you are unable to reschedule you will be fully refunded for your activity .
The activity will be any one of the services Great Guana Cay Adventures offer and does not include flights that were purchased with any other company, be mindful of the policies for the different airlines as we have no control over another company's policy.
Changing Room & Lockers
It is best to come dressed for your tour with swimsuits/ trunks and necessary coverups
There are no changing rooms once you arrive on the island
There are no bathrooms onboard unless your activity uses the 34ft Invincible
There are only two locations on the tours with a restroom
There are no personal lockers for storage, the boat has small cabins for storage of small backpacks
Eligible Participants
Our activities are accessible for all ages
Although we take a more safe approach by traveling more inland away from rough seas, also by allowing you to take a short flight here to the island rather than a long boat ride across the open ocean we are not health care physicians and have no professional insight on your personal medical history with your abilities or physical capacity
Therefore If you are currently pregnant, disabled or physically impaired it would be best to seek medical advice from your healthcare physician before booking with us.
Discounts & Special Rates
We believe in giving back to our guests who have supported us over the years.
Returning guests who have left reviews are eligible for special rates , reach out to our customer service represenatives for more information.
While we do recognize the service and fortitude of all special forces and medical professionals, we do not offer special rates for military or essential workers.
Locals are welcome to call us for specialised local rates !
Cancelation Policy
In the event you have to cancel for any reason you should do so within 72 hours of your activity's start time.
Once you cancel before 72 hours of your activity you will receive a 50% refund.
Activities are non refundable if you cancel less than 72 hours of the start time of your activity
Captain Malie
As this company has expanded we have brought on a few more licensed Captains other than Captain Malie
Captains are given based on availability
Captain Malie can be requested in advance and we will do our very best to accommodate you based on his availibility
What to Bring
There is exposure to the Sun during our tours it is recommended to come prepared for that exposure with sunhats, sunshirts , and sunscreen.
To capture the memories onboard it is recommended to bring a waterproof camera, or a waterproof case for your phone.
We provide towels and snorkeling gear therefore there is no need to bring your own. However if you prefer to bring your own that is absolutely fine.
For flights with Titanair passports are not required . A regular government issued ID such as a Driver's License would be sufficient
Passports are required for flights with Flamingoair.
Extra cash for souvenirs, and gratuities
Itinerary
Attraction sites listed are not necessarily visited in the order placed
Captains use their discretion on the day of a tour to maximize on the most intimate , hassle free experience. They determine the order in which sites are visited based on their expertise
Some sites like the Thunderball Grotto , Starfish Flats and Sandbar with the Ocean Swing visits are heavily dependent on the tides, wind and season of the year
Departing Airport
When flying with Titanair the departure airport is called General Aviation, a private terminal a few blocks away from the international airport
When flying with Flamingoair, the departure airport is the same as the International airport on the Domestic side for interisland travel
When flying with any chartered flight the departure airport will be discussed upon booking
Discounts & Special Rates
We believe in giving back to our guests who have supported us over the years.
Returning Guests
Guests who have previously booked with us and left a review are eligible for a 15% discount on their next experience.
Verification: Please provide the name and email used in your previous booking, along with a screenshot or link to your posted review.
Local Residents
Bahamian locals receive a 25% discount.
Verification: A valid Bahamian government-issued ID is required to apply the local rate. Please contact us directly to claim your discount.
Influencers & Content Creators
We do not offer comped trips for first-time collaborations. Full payment is required upfront.
After agreed-upon terms are successfully met (e.g., content delivery, tagging, and posting deadlines), a partial refund will be issued.
Complimentary experiences are reserved for verified collaborations only, which must be approved in advance by our team.
While we deeply appreciate the service of special forces and medical professionals, we currently do not offer discounts for military or essential workers.
For questions or assistance with applying a discount, please reach out to our customer service team.